What currency are the prices I see on the website in?

All prices are given in euros

I just placed an order. When will it ship?

We ship orders within 24-48 hours via DHL eCommerce, USPS or ePacket, depending on location and available service option. 90% of our products are shipped directly from our European warehouse, resulting in delivery in 2-3 business days. Every order is shipped with a tracking number so you can track the progress of your delivery at any time. Please note that packages may be delayed due to circumstances beyond our control, such as customs or postal fault.

And the best part: If your order is worth 50€ or more, we offer free shipping within Germany, Austria and the Netherlands.

SHIPPING COSTS FOR GERMANY AND THE REST OF THE WORLD:

Germany: 9,95€ Free shipping from 50€

Netherlands: 9,95€ Free shipping from 50€

Austria: 9,95€ Free shipping from 50€

Switzerland: 19,95€

Zone 1: – 15,95€ – Belgium, Denmark, France, Luxembourg, Monaco, Poland, Czech Republic.

Zone 1 NON EU: – 23,95€ – Liechtenstein.

Zone 2: – 16,95€ – San Marino, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, United Kingdom

Zone 3: – 16,95€ – Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

Zone 3 NON EU: – 21,95€ -Albania, Bosnia and Herzegovina, Montenegro, Norway, Serbia, Ukraine

Zone 4: – 35,95€ – Morocco, Tunisia, Egypt, Lebanon, Syria, Russia, Türkiye

Zone 5: – 43,95€ – Armenia, Maldives, Saudi Arabia, Singapore, United Arab Emirates, Canada, Mexico, United States of America (USA)

Zone 6: – 53,95€ -New Zealand, Australia, Brazil

I am not satisfied with my order, can it be returned? What if there is a problem?

We offer a 100% money back guarantee if the product is defective or damaged. We give you 14 days to return the product to us for a full refund. Once we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already shipped, please use our easy return system to receive a full refund.

I entered an incorrect address, what can I do now?

If you mistyped or auto-entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is incorrect, please notify us by email at MyFurryFriends@web.de. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does delivery take?
Delivery times vary as we ship from different fulfillment centers worldwide depending on your location. The average delivery time for 90% of our products is 2-3 business days. The remaining products have a slightly longer delivery time of 6-10 business days.

I have a question that hasn't been answered. Can you please help me?

Absolutely! Please email us at MyFurryFriends@web.de and we will be happy to help you where we can. We receive a large volume of emails. If you want a quick response, please include your order number and clearly address the problem. Thank you